The Penny Post Group

Can you believe it has been over 2 years since Penny Post, Voyager Alliance and Retail CU joined forces to benefit all our members? On 1st February 2022, 3 credit unions came together to improve the quality of service to our members, invest in our team and technology and grow our membership. It really has been an exciting time working together to benefit members, just like you.

This is only the beginning of our journey as The Penny Post Group, a collaboration between Penny Post, Voyager Alliance and Retail CU. Let’s look back on some of our improvements so far…

Improvements so far

  • Our NEW Credit Union App – send us secure messages, upload your documents, request your withdrawals and apply for a loan all at the touch of a button!
  • We have welcomed new team members into all departments at The Penny Post Group. Now, we have a team of 31, across Customer Service, Lending Services, Marketing and Development and Finance ready to support our members.
  • Our Development Team has hosted Wellbeing Events all over the country. Just last year we travelled more than 17,000 miles taking our Roadshows to depots and workplaces!
  • Regularly posting news and competitions to entertain members to keep them up to date across Facebook, Twitter, Instagram and LinkedIn.
  • Sharing easy tips to help members save money on our website – read more about saving money on your car insurance, food shop and lots more!
  • Continued to invest in our apprentices and young people! Our commitment to our apprentices has been marked by numerous awards, including the most recent In-Comm Awards, and at the National Apprenticeship Awards where was have been awarded ‘Highly Commended’ in the West Midlands Region for the past four years. Just last year, we proudly took home the Apprenticeship Champion Award too.
  • Invested in the learning of our teams– many of our team members are completing courses in leadership and management and much more.
  • We’ve paid more than £1 million back to members in annual dividends since 2022*

A bright future ahead

We’re excited for the future making Penny Post and The Penny Post Group bigger, brighter, bolder and better for all our members – old and new! Keep your eyes peeled for more updates, coming soon!

*Dividends are not guaranteed. The rate payable is dependent on financial performance and voted on by members at the Annual General Meeting.