Thank you for visiting our Help Centre. Here we’ve put together a series of user guides to help members make the most of Penny Post services.
From time to time we all need to borrow & Penny Post offers a range of Personal Loans for members. The quickest & easiest way to apply for a loan is to complete our new mobile friendly loan application forms using the Nivo App. To apply, have a recent payslip & your total monthly income & expenditure to hand, then follow the ‘Apply with Nivo’ link on each loan page. Alternatively, login to Online Banking & complete the online form.
To access our secure Online Banking, you will need a PIN (Personal Identification Number). When you first register for online services, we will send you a PIN. Once logged in, you can change your PIN at any time.
Saving with Penny Post straight from your pay is easy and flexible too. You can change the amount you save anytime.
Click here for our quick guide on How to open an additional Penny Post Savings Account in 4 simple steps.
You’re never too young to start saving! Members can open a Young Saver account for their children or grandchildren under 18 years of age – a great way to teach youngsters to save & manage money and help them prepare for the future.
Did you know you can check transactions and access e-statements for your Penny Post accounts online at any time using Online Banking?
Members can make loan repayments at any time using Online Banking and the secure WorldPay platform.
Click here for our quick guide on How to make an online loan repayment using a debit card in 4 simple steps.
Please note – From 1st March 2021, card deposits to saving accounts will not be permitted. This change is part of measures introduced to protect future dividends for our loyal members – click here for further information.
Want to manage your Penny Post account on the move, anytime, anywhere? Then you need the Penny Post App!
Click here for our video guide showing you How to download & get started with the Penny Post App.
Moved home? Please let us have your new address using Nivo by clicking here quickly & easily anytime, or by calling our Customer Services team during opening hours (proof required).
Changed your name? Please let us have details using Nivo by clicking here quickly & easily anytime, or calling our Customer Services team during opening hours (proof required).
We aim to offer our members high quality and value for money services. However, if you feel we have let your down by offering a below par service, you have the right to complain. Click here for full details of our Internal Complaint Procedure.
Nivo is the fastest and most convenient way for members to talk to the Penny Post team securely, about anything, anytime, from anywhere! Nivo is available to download for free by clicking here. It’s easy to get started, and our Customer Services Team are on hand to help with any queries.
Penny Post loans are repaid straight from your pay, on a weekly or monthly (salaries) basis. We will work with you to make sure your repayments are affordable and suit your budget.
If your circumstances change, or you have difficulties in meeting your loan repayments, contact us immediately and explain the situation. We will treat the matter sympathetically and in total confidence. Depending on circumstances, we will work with you and renegotiate the loan if possible. Talk to us, we are here to help if we can.