What do members think of our New Website?

Thank you to everyone who took the time to take part in our Autumn competition! We had a great response with almost 400 entries!

Congratulations to Chevaunne from Wolverhampton, the lucky winner of the £250 cash prize!

As part of the competition, we asked members for feedback on our new website, and if there is anything else they would like to see! Here are the results!

What do members think of our new website?

Wow, when asked to score our new website, members gave it an average score of 90 out of 100! Thank you!

What else would you like to see on our website?

65% of entrants said they had no suggestions & a further 28% gave us positive comments, a few of which are below!

Positive comments included –

“A very straightforward site to navigate!”

“Keep up the good work the site is fab”

“I think you’ve covered everything. Excellent website.”

“Lots of information and easy to follow”

“So much better now it’s been updated. Easy to navigate and find what you need. Good job!”

We’re thrilled with these positive comments, and would like to thank everyone who took time to provide feedback on our new website!

If you have any comments or feedback, we’d love to hear from you. Members are at the heart of everything we do and we’re focused on creating the best experience for you! If you have any suggestions please contact our Customer Service Team using Nivo, by email or call 0333 332 1461 during our office hours, 9:30am – 4pm Monday, Tuesday, Wednesday, Friday and 12:00pm – 4pm on Thursday.

We’re listening

Your views matter and we’re listening! We’ve now had to time to review all the feedback and have replied by email to those who made specific suggestions. These included the following:-

More offers and competitions

We endeavour to run as many competitions and offers as possible for our members, so be sure to keep an eye on our social channels and the news section on our website for new competitions and offers! Don’t forget to also check your inbox for our monthly Members Update, which will also have details of new offers and competitions!

For a chance to WIN £5,000 every month, make sure you open a PrizeSaver account.
We’re pleased to join other credit unions across the UK to offer members the chance to win monthly cash prizes with PrizeSaver. Every £1 in your PrizeSaver account, up to £200, enters you into the monthly prize draw*. There’s more information, including how to open a PrizeSaver in minutes here.
*Terms and conditions apply

Improved online banking access

Our new website is the first stage of our online improvement plan. The next stage, planned for Spring next year includes an upgrade to our Online Banking area, including instant bank transfers.

Other members suggested features or products that we already have, including –

How to Change your Payroll Deduction

Members can change their Payroll Deduction online at any time. Find out how to change your payroll deduction in 4 simple steps here.

Penny Post Mobile App

Check your balances, request withdrawals & view transaction history from your mobile anytime with the Penny Post App.

And finally …

Thank you once again to everyone who participated in our Autumn Competition! We’re working on a number of exciting new products which we hope to introduce in the New Year, so watch this space!