Loan FAQs

From time to time we all need to borrow, and Penny Post is here to help. With great rates from just 2.9% APR and cheaper than most credit cards, our straightforward loans are easy to apply for, with options for everyone! And … with save as you borrow, you’ll have a lump sum when you’ve repaid your loan too.

To apply for a Penny Post Loan you must:
  • Be a member of Penny Post Credit Union
  • Be 18 years of age or over
  • Not currently be bankrupt
  • Not have an active Individual Voluntary Arrangement (IVA) recorded against you
How Do We Make Our Loan Assessment?

As a responsible lender, it’s important we only lend what a member can afford.

We consider each loan application carefully. As part of the loan assessment, we use a licensed Credit Reference Agency, Equifax, and follow current credit union policies regarding your income, expenditure, spending habits and lending history.

We look at your income and expenditure to see how much disposable income you have available (what’s left over after you’ve paid your essential living expenses) and can therefore afford to repay each week/month.

Remember, we are lending money that is members’ savings, and it would be irresponsible to lend to those who are unable to repay.

For more about our loan assessments, and why we unfortunately decline some applications click here.

What Information Will I Need To Provide?
  • Your details – name, address* and membership number
  • Loan details – the type of loan, the amount you wish to borrow, the period you wish to repay the loan over and the amount you wish to save alongside the loan repayments
  • Your income – including wages/salary, pension and benefits
  • Your expenses – rent/mortgage, council tax, bills, food, and other expenses
  • Your recent payslip – we will ask you to upload a photo. The payslip must show your name and address* and be no more than 4 weeks old. Click here to see an example of an acceptable payslip.

* If your address (or name) is different to the one on our system, we will need to see a recent, official proof of address document like a bank statement or utility bill before considering your loan application.

Speeding up your loan application with Open Banking

With your consent, we use Open Banking to review your income and expenditure, speeding up the assessment process and saving you time. Open Banking is safe and secure, quick, and the easy way to allow us to view your last 3 months income and expenditure. It’s an alternative to asking for copies of bank statements. For more information on Open Banking, click here.

If we cannot use Open Banking, you will need to supply us with copies of your last 3 months bank statements, before we can consider your application. The bank statements must cover the 3 months up to the date of your application, and must include your name and address*. Poor quality or incomplete copies cannot be accepted, and will delay your application. Open Banking is therefore the quickest, easiest and most secure way to provide us with the required income and expenditure information.

* If your address (or name) is different to the one on our system, we will need to see a recent, official proof of address document like a bank statement or utility bill before considering your loan application.

How Do I Know Which Loan To Apply For?
  1. View our loans page, for more information.
  2. No savings with Penny Post? No problem! Borrow up to £10,000 with our Personal loan at competitive interest rates from 19.9% APR, that’s cheaper than most credit cards.
  3. Savings with Penny Post? Then take advantage of our Advantage loan which rewards saving. Borrow up to 5 times your Penny Post savings balance at extremely competitive rates from just 5.9% APR, or enjoy our lowest ever rate of just 2.9% APR, with our Savings Secured loan.
  4. Looking to manage your debts and reduce monthly outgoings? Tidy up your finances by consolidating outstanding borrowing into 1 manageable repayment with our Swap & Save loan.
  5. Use our handy online loan calculator to see what repayments suit your budget. It’s a good idea to make a note of the loan name, amount, and repayment term before starting the online application form.
  6. If you already have a loan with us, you can apply to Top Up once you’ve repaid 10% of the original loan value or 20% of your first Personal loan.
  7. When a loan requires a level of savings we usually only take into account savings built up in your Penny Post accounts. However, we will consider lump sums paid into your Penny Post account from other sources, if you are able to provide evidence that the lump sum has come from other savings.
How Do I Apply For A Penny Post Loan?

Its now even easier to apply for a Penny Post loan! With options for everyone, you can now apply on our Mobile App, apply online by completing our easy, mobile friendly Online Loan Application, or apply on Nivo from your mobile.

Alternatively, contact us and we can post you a paper application form, although this takes a little longer.

How Will You Contact Me?

We use Nivo to safely share information with our members. Nivo is a secure instant messaging app, rather like Whatsapp, and is the fastest and most convenient way for members to talk to the Penny Post team securely, about anything, anytime, from anywhere! Click here for more information and to download Nivo.

Through the Nivo App, we may ask you for any of the following:

  • The purpose of your loan
  • The length of time you’ve been working for your current employer
  • To confirm consent for Open Banking or to request copies of 3 recent bank statements
  • A recent payslip, if this was not already uploaded on our website

Our loans are straightforward so if you don’t have a smartphone, or would prefer us to contact you through email or over the telephone, please let us know, we have options for everyone!

What Happens Next?

Once we have received all the information requested, your application will be carefully considered. In most cases, we make decisions on the same working day, but at busy times, it may take a little longer.

As soon as a decision has been made, we will message you through the Nivo App.

  • If your loan is agreed, we will send you a loan agreement using the Nivo App. You can sign this securely via the Nivo app, and funds will usually be in your account that day.
  • In some cases, we may not be able to agree a loan for the amount you requested, but instead may offer you a different amount or repayment period. This may be due to restrictions if topping up an existing loan or be better suited to your budget and circumstances.
  • If your loan is declined, we will message you through the Nivo App. Please read the message carefully as it will include a link to further information and tips to help improve your financial fitness for future applications.
What happens if I leave Royal Mail?

The great news is you don’t need to leave Penny Post! We’ll help you set up a standing order to continue your loan repayments and save into your Penny Post account, so you can continue to reap all the benefits of being a member with us.

Whilst we’re proud to partner with Royal Mail Group to offer you an easy way to save and borrow straight from your pay, we are an independent business. Penny post is your credit union, owned by and run for the benefit of members!

I Have County Court Judgements (CCJ) – Can I Still Apply?

A County Court Judgment is a type of court order in England, Wales and Northern Ireland that a creditor can apply to have registered against you if you fail to repay money you owe. A CCJ shows on your credit report and can negatively affect your ability to get credit for up to six years.

Unlike some lenders, we do consider lending to members with satisfied CCJs or with low value active CCJs which are being repaid. In such cases, our Loans Team would consider any CCJs as part of the loan assessment and make a decision on an individual basis.

If CCJs are subsequently removed from your record, or if you can provide us with a letter of satisfaction, we would be willing to reassess an application from you.

For more advice on CCJs, click here.

I’m In A Debt Management Plan – Can I Still Apply?

No, our current lending policy does not permit lending to any member who is currently in an active Debt Management Plan.

For further advice on Debt Management Plans, click here.

Individual Voluntary Arrangement (IVA), Bankruptcy Order Or Trust Deed

Our current lending policy does not permit lending to any member who has an active Individual Voluntary Arrangement, Bankruptcy Order or Trust Deed (in Scotland only) recorded against them.

If you have a Penny Post loan and are struggling with repayments, talk to us before considering any of these options. We may be able to help you, and prevent you from incurring fees charged by an Insolvency Practitioner.

An IVA or Bankruptcy Order will stay on your credit report for 6 years or until you are discharged if it takes longer, and will considerably reduce your chances of getting credit.

Planning & Managing Repayments

Penny Post loans are repaid straight from your pay, on a weekly or monthly (salaries) basis. We will work with you to make sure your repayments are affordable and suit your budget.

If your circumstances change, or you have difficulties in meeting your loan repayments, contact us immediately and explain the situation. We will treat the matter sympathetically and in total confidence. Depending on circumstances, we will work with you and renegotiate the loan if possible. Talk to us, we are here to help if we can.