If you need a savings and loan balance during working hours (9.30am to 4pm Monday to Friday) call us on 0333 332 1461 and press option 1. You will need your membership number and pin number to hand. Outside working hours please ring 0333 014 3020 (alternatively, you are able to ring this number to check your balances at any time). The phone service can be accessed using any touch tone phone within the UK for the cost of a local call. Members can use a mobile phone but calls from a mobile can cost more.